REEL UNLIMITED PRIVACY POLICY

Last Updated: July 14, 2025

1. INTRODUCTION

Founded in 2021, Reel Unlimited® is a global design subscription service for agencies and startups operating across multiple regions including Ireland, Mexico, New Zealand, Australia, Hong Kong, Singapore, Spain, Germany, Switzerland, United Kingdom, Canada, Poland, France, South Africa, India, Nigeria, Italy, Portugal, and Brazil. We serve digital agencies, marketing teams, and startups worldwide with unlimited graphic design, video, motion graphics, UI/UX, and web development through dedicated designers, branded client portals, and unlimited revisions.

This privacy policy explains how we collect, use, and protect your information when you use our design platform across all regions where we operate.

Reel Unlimited, including all global affiliates and services, is owned and provided by Tarkle, Inc. dba Reel Unlimited (1309 Coffeen Avenue, Sheridan, Wyoming, 82801, United States), Reel Unlimited, Inc. (107 Ray Avenue, Hueytown, Alabama, 35023, United States), Tarkle Limited (Suite 10 Capital House, 61 Amhurst Road, London, United Kingdom, E8 1LL), and Tarkle Limited (Unit B, 11/F Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, 999077, Hong Kong). These entities collectively operate under the Reel Unlimited® trademark and service offerings globally.

2. INFORMATION WE COLLECT

We collect information necessary to provide and improve our design services globally. This includes your account details such as name, email address, company information, and contact details for service delivery and billing purposes. We also maintain records of your design projects, including project files, briefs, specifications, and collaboration history to ensure seamless service delivery and team coordination.

Additionally, we collect payment information processed through our secure payment providers, platform usage data to improve your experience, and technical information such as IP addresses and device details for security and functionality purposes. All information collection is limited to what's necessary for providing our design subscription services and maintaining platform security across all regions where we operate.

3. HOW WE USE YOUR INFORMATION

We use your information primarily to deliver our design and development services, including managing project workflows, facilitating team collaboration, and maintaining white-label branding for agency clients. Your information also helps us process payments, manage subscriptions, provide customer support, and ensure platform security across all our global operations.

We may also use your information to send important service updates, project notifications, and support communications. With your consent, we may send marketing communications about new features or services. Additionally, we use aggregated and anonymized data for analytics, performance monitoring, and service improvements to enhance the overall platform experience for all users.

All information usage is strictly limited to legitimate business purposes related to providing our design subscription services and complying with legal obligations in the regions where we operate.

4. DATA STORAGE AND SECURITY

Your data is stored securely using industry-standard cloud infrastructure with data centers located in EU, US, and other regions where we operate. We implement robust security measures including encryption during data transmission and storage, regular security monitoring and updates, access controls and authentication protocols, and comprehensive backup and disaster recovery procedures.

We retain your data for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account remains active, project files remain available for 6 months after subscription ends, and payment records are maintained for legal and tax compliance periods. Analytics data is anonymized and aggregated for business insights and service improvements.

Given our global operations, your data may be transferred and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for all international data transfers and maintain consistent security standards across all regions where we operate.

5. YOUR RIGHTS

Depending on your location, you may have various rights regarding your personal data, including the right to access, correct, or delete your information. You can request a copy of your data in a portable format, export your project files and account information, and update your account details and preferences at any time. You also have the right to opt-out of marketing communications, manage cookie preferences, and control data sharing settings.

To exercise these rights, contact us at privacy@reelunlimited.com. We respond promptly to all data-related requests in accordance with applicable laws in your jurisdiction. Some requests may require identity verification to protect your privacy and security.

We are committed to respecting your privacy choices and will work with you to address any concerns about how your personal information is collected, used, or stored across our global operations.

6. DATA SHARING

We are committed to protecting your privacy and never sell your personal data. We share information only in the following circumstances:

6.1 Service Providers

We work with trusted third-party service providers who help us deliver our services. These providers are bound by strict data protection agreements and may only access your information as necessary to provide their services.

6.2 Legal Requirements

We may disclose information when required by law, legal process, or government request, or to protect our rights, property, or safety.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to equivalent privacy protections.

6.4 Consent

We may share information with your explicit consent or at your direction, such as integrating with third-party tools you authorize.

7. COOKIES AND TRACKING

7.1 Essential Cookies

We use essential cookies for:

User authentication and security
Basic platform functionality
Session management
Security monitoring

7.2 Analytics and Performance

We use analytics tools to understand platform usage and improve our services. These tools may use cookies and similar technologies to collect usage data.

7.3 Cookie Management

You can manage cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality.

8. COMPLIANCE WITH PRIVACY LAWS

For users in the European Union and United Kingdom, we comply with GDPR requirements through lawful basis for data processing, comprehensive data protection impact assessments, privacy by design principles, and dedicated data protection officer oversight. We maintain detailed records of processing activities and ensure all data transfers include appropriate safeguards.

We also comply with applicable privacy laws in all regions where we operate, including CCPA in California, PIPEDA in Canada, Privacy Act in Australia, PDPA in Singapore, and other regional data protection regulations. Our privacy practices are designed to meet the highest standards across all jurisdictions.

We maintain appropriate data processing agreements with all service providers and ensure they meet our security and privacy standards regardless of their location. Regular audits and compliance reviews help us maintain consistent protection of your personal information across our global operations.

9. CHILDREN'S PRIVACY

Our services are not intended for users under 18 years of age. We do not knowingly collect or maintain information from anyone under 18. If we discover that we have collected personal information from a person under 18, we will delete that information immediately and terminate the associated account.

Parents or guardians who believe their child has provided personal information to us should contact us immediately at privacy@reelunlimited.com.

10. SUB-PROCESSORS AND SERVICE PROVIDERS

We use trusted third-party service providers to help us deliver our services globally. These companies provide essential infrastructure, tools, and services:

10.1 Infrastructure and Security

Cloudflare: Content delivery and security services
Google: Email and productivity tools
Kinsta and Hostinger: Website hosting services
Vercel: Application hosting and deployment
Supabase: Database services and management
Resend and Mailgun: Email delivery services

10.2 Payment Processing

Stripe, Wise, and PayPal: Payment processing and billing
Swipe One CRM: Customer relationship management
ChartMogul, ProfitWell: Subscription analytics and metrics

10.3 Design and Project Tools

ProRequests: Project and billing management
Cloudbrand: File sharing and delivery management
Slack: Team and client communication
Figma and Adobe: Design tools and software

Refund policy

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